FAQs
Some questions pop up again and again, so we thought we'd share some answers to the questions our lovely customers commonly ask us, along with a few tea and coffee related questions that you might be pondering but have never thought to ask.
Don't forget, if you can't find the answer to your question here, you can get in touch with our helpful team who'll be happy to help.
Coffee FAQs
Do you have a coffee club available to join?
Yes, we have three coffee clubs to fit your caffeine demand! Choose between the £2 Coffee Club sampler, £6 Coffee Club Taster and the £10 Coffee Care Pack.
Pick your club and coffee grind to experience two new fresh coffees every month!
We make it super easy to skip, pause or stop at any time. Coffee club orders are shipped fresh from the 10th of each month!
I’m not sure if I like your coffee – what’s the best way for me to give it a try?
We have lots of different coffees and we are confident you can find a coffee which you will love. If you want to give our coffee a try, scoop the current coffee of the month or purchase a one off coffee club.
If you want to try many different coffees give our mixed coffee slection boxes a try.
Do you provide coffee gift packs?
Yes, we sell coffee care packs for all occasions. We have coffee care packs, pick n mix coffee box, you can send a birthday coffee box, choose three coffees in the Say it with coffee or the Ho Ho Ho box.
Are your coffees fair trade certified?
We are not part of the fair trade foundation but we responsibly source our coffee. Read on to the next question to find out more about our ethical coffee sourcing.
Is your coffee ethically sourced?
We obviously believe it is very important to ethically source high quality products, scrutinise and check any suppliers whether that's direct farms, co-ops or importers.
We do a lot of research before choosing any products to make sure the product is of a high quality and the companies are holding high social responsibility standards.
A lot of our coffees are imported for us by an industry specialist in high quality coffees. They have been importing high quality coffee for nearly 50 years and were actually the first independent coffee importer in the sector to actively fight for a Fairtrade licence.
We think they are a trustworthy company and they strive for a happy and sustainable coffee industry! We know they take the correct steps to ensure social responsibility and ethics are upheld in the supply chain.
For example three of our coffees are from Daterra Brazil, they have a great ethos and we are proud to be roasting Daterra beans! Find out more about Daterra beans.
Are all of your coffees single origin?
The majority of our coffees are single origin and responsibly sourced from Colombia, Myanmar, Nicaragua, Mexico, Rwanda, Kenya, Guatemala, Brazil, Ethiopia, Costa Rica, Papua New Guinea, Jamaica, Cuba, India, and Sumatra. We do have some expertly created blends that make great espresso like Purva Vida and Supreme Crema.
What is the best way to store Yawn coffee?
In your cupboard! Cool, dry, dark places are best for coffee. Airtight containers are also good for coffee.
Do you have a coffee brewing guide?
We have how we brew guides and you can find them in the menu at the top of the page. Follow our tutorials on how we brew French Press, V60, Chemex, Aeropress, and Espresso.
How fresh is your coffee?
Our coffee is roasted fresh to order so please allow a few days for dispatch. If you're in a hurry drop us a message and we'll see what we can do!
Do you sell caffeine-free coffee?
Yes, we have a decaf Costa Rica coffee. This is decaffeinated with the Swiss Water Process. A taste driven decaf option and 100% chemical free.
Do you sell flavoured coffees?
No. All our coffees are 100% pure coffee, so you won't find any nasty artifical flavours added meaning you can enjoy the natural notes of each of our coffees.
Of course, that doesn't mean you can't flavour our coffee with syrups or whatnot if that's what floats your boat, but we think pure coffee is best.
Do you provide tasting notes for each of your coffees?
Our coffee pouches contain the origin, coffee process, the altitude the coffee was grown and notes you can taste in the coffee. More information for each coffee can be found on the product pages.
Can I buy a gift subscription for a friend?
Yes, make sure to enter the correct delivery address at checkout.
If I join your coffee club will I be held in a contract?
No, you can skip, pause or cancel at any time.
How do I cancel my coffee club membership?
Firstly make sure you have an account. If you do not have an account, create one with the email address you used to purchase the coffee club.
Once you have an account log in, you will then find the option to manage your subscriptions in account settings.
Do you sell coffee brewing accessories?
Yes, in 2022 we launched our first coffee cup designed by Yawn. More brew accessories are coming soon.
Why should I let coffee bloom when making a cup and what does it mean?
When you're brewing a pour over method you will let your coffee bloom. This allows gas to escape and water to be fully absorbed to bring out all the flavours and notes in the coffee.
Should a cup of coffee be made using boiling or slightly off the boil water?
Always use fresh filtered water that is slightly off boil for the best cup of coffee. Take a look at our coffee brewing guide.
What's your favorite lighter roast coffee?
Our vote goes to the Yawn Brew Ethiopian Yirgacheffe Coffee.
What's your favorite darker roast coffee?
Daterra Bourbon is our most popular darker roast coffee and the darkest roast coffee we have is Colombian Hippo.
Do you sell Christmas coffee blends?
We have two special seasonal coffees to help perk you up over the cold dark winter months. Winter Delight and Santa Spice.
Can I make cold brew with any of your coffees?
Yes you can make cold brew with any of our coffees. We recommend our Kenyan or Ethiopian coffees for a tasty cold brew.
Tea FAQs
Why is loose leaf tea best?
Flavour! Loose leaf tea has more room and more time to infuse allowing the flavours in the tea to be coaxed out for a consistent cup of tea full of flavour.
Do you sell tea in bags or only loose leaf?
All our tea is whole leaf. We sell our tea as loose leaf and then the same tea in large biodegradable pyramid tea bags.
How do you make the perfect cup of tea?
There's no one rule that fits all! This depends on tea type and personal preference. For our guide to the best English breakfast brew check out our brew guide.
Do you sell caffeine-free tea?
Yes, we have rooibos, fruit and herb caffeine free infusions.
What’s the best way for me to try out your tea?
Our pick n mix tea box. Choose your mix and receive eight of our teas to try.
Do you sell any gifts for tea lovers?
We have a whole range of different selections of teas that will suit the tastes of any tea lover, whether they prefer classic black tea, rooibos, or green tea. We even have special edition tea sets that are perfect for Christmas.
Both the Cozy Woolly Jumper and the smaller SOS Winter Survival Kit are perfect for the winter months when you find yourself curling up on your sofa under a blanket. Our winter tea gift packs and gift sets feature a wide selection of delicious flavours like Gingerbread, Vanilla Cinnabun and Ruby Amaretto.
If you’re looking for the definitive breakfast tea experience, we have put together an essential selection of breakfast tea in our Battle of the Breakfast gift pack. Wake up to the taste of a classic English Breakfast, or perhaps enjoy a nice relaxing cup of camomile.
If you're after something fancy, our single origin Teas of the World Gift Box is the perfect choice to sample some of the fine and rare teas of the world from India, Japan, China and Kenya!
Whether you’re buying for yourself or as a gift, our tea selection boxes cater to the tastes of every tea lover.
Do you sell any tea accessories?
Mesh ball infusers, biodegradable brew bags, perfect cup of tea spoon, cups and pots.
Where is your tea sourced from?
We source our tea from all over the world. The majority of our teas come from China, Taiwan, Japan, India, Sri lanka and Kenya.
Do you sell herbal tea?
Yes, we have a large range of herbal and fruit blends. Uplifting, relaxing, warming, we have caffeine free blends to suit any mood.
How long does your tea stay fresh for?
Our tea generally has a minimum of 1 year best before.
What is Matcha?
Matcha tea is made from specially processed green tea leaves that have been turned into a fine powder. Matcha is traditionally drunk in Asian countries and traditionally served at Japanese tea ceremonies, where special care is taken in tea preparation and serving.
What is Rooibos tea?
Rooibos comes from the South African Rooibosch a.k.a Red Bush a.k.a Rooibos does not contain any of the tea plant and is theoretically not ‘tea’. Rooibos is a naturally caffeine free infusion that shares similarities in taste with tea
What is Oolong tea?
Oolong process tea is withered, the leaves are lightly bruised by shaking or rattling until the correct oxidation level has been reached. Depending on the tea, the leaves are oxidised 20-70%
What is green tea?
Green tea undergoes short withering, steaming, or pan firing to stop oxidation taking place, preserving the character and colour of the leaves. The leaves are rolled or pressed to develop the flavour.
Is your tea ethically sourced?
All our tea is sourced through a member of the ethical tea partnership! We believe it is very important to ethically source high quality products, scrutinise and check any suppliers whether that's direct farms, co-ops or importers.
We do a lot of research before choosing any products to make sure the product is of a high quality and the companies are holding high social responsibility standards.
Do you sell Christmas tea blends?
Sleigh Ride tea toddy, Candy Cane Popcorn, Gingerbread, Eggnog. Our seasonal teas are full of christmas spice and make the best stocking fillers.
Can I make cold brew with any of your teas?
Yes, all teas make great cold brew. Check out our cold brew guide.
Ordering & Delivery FAQs
How long does UK delivery usually take?
Standard shipments take 2-3 working days under usual circumstances.
I need it fast - can I get my tea/coffee next day?
Yes, select ‘Fastest Next Working Day’ this is RM 24 service and usually is delivered the next working day. If you need it guaranteed choose the guaranteed next working day option.
Will I need to be at home to receive a delivery?
No, your postie can leave the shipment in a safe place. If you have missed a delivery you can rearrange this online to a suitable day.
Do you offer order tracking?
Our ‘Fast’ and ‘Fastest’ delivery options are fully tracked.
Can I send something to an address other than my billing address?
Yes, you can ship to another address and can include gift notes on the order.
Do you ship to the US?
Yes, we ship to the US frequently via USPS and DHL. The services are reliable and fully tracked.
Do you accept returns?
We want you to be 100% happy with your order. Please get in touch if you wish to make a return
I’ve got a discount code – where do I enter this?
You have the option to enter your discount code at checkout. Once you start the checkout process you'll see a box called "discount code" you can enter your code in here and if it's valid, your basket will automatically be updated so you can see your new total before you proceed and complete your checkout.
Collaboration FAQs
I’m a journalist/influencer and would like to know if you’re open to collaborations?
We are always open to collaborations and we'd love to hear from you, so please get in touch at hi@yawnbrew.com. When you contact us please tell us a bit about your audience/publication/blog and give us an idea of monthly traffic/readers/followers and your DA (Domain Authority) too where appropriate.
I’d like to write/post about Yawn Brew. What are your social media handles and preferred hashtags?
That's easy, we're @yawnbrew across all socials.
I’d like to pitch a content/collaboration idea to you, how can I do that?
Please get in touch at hi@yawnbrew.com to pitch an idea to us.